Referral Directory

A listing of important organisations and services to support carers.

Your Caring Way (an initiative of Carers Queensland) is a pilot program funded by the Department of Social Services.

To ensure we enable as many support options as possible, we have collated a range of different carer-related organisations and services across Queensland, South Australia, and Tasmania to complement our program.

Should you have any further questions, please call 1300 585 636, or email info@yourcaringway.com.au.

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You can scroll through our directory listings, or click a link below to jump to a section.

Referral Directory

A listing of important organisations and services to support carers.

Your Caring Way (an initiative of Carers Queensland) is a pilot program funded by the Department of Social Services.

To ensure we enable as many support options as possible, we have collated a range of different carer-related organisations and services across Queensland, South Australia, and Tasmania to complement our program.

Should you have any further questions, please call 1300 585 636, or email info@yourcaringway.com.au.

Jump to a section:

You can scroll through our directory listings, or click a link below to jump to a section.

Emergency Services / Mental Health and Emotional Support Services

Service Provider Contact Details
Emergency Services Emergency Services
P: 000
24 hours
Lifeline (Crisis Mental Health Support) P: 13 11 14 (24 hours)
Lifeline also has a text service available 12 pm – midnight (AEST).
W: lifeline.org.au
Suicide Call Back Service P: 1300 659 467
24 hours
1800RESPECT (Sexual assault, domestic or family violence counselling) P: 1800 737 732
W: 1800respect.org.au
24 hours
Beyond Blue P: 1300 224 636
W: beyondblue.org.au
Parent Line P: 1300 301 300
W: parentline.com.au
Family Drug Support Australia (Alcohol or other drug use) P: 1300 368 186
W: fds.org.au
24 hours
Black Dog Institute W: blackdoginstitute.org.au/
DV Connect P: 1800 811 811
W: dvconnect.org/

National Employment and Volunteering Support

Service Provider Information Contact Details
Volunteering Australia Volunteering Australia provides thousands of volunteering opportunities across Australia, including remote and online. Find out more on their ‘Go Volunteer' page. W: govolunteer.com.au/
Seek Jobs & Volunteer Australia’s largest source of paid and volunteer roles. Seek Jobs: seek.com.au

Seek Volunteer: volunteer.com.au

Workforce Australia Workforce Australia is the employment service delivered by the Department of Employment and Workplace Relations. W: https://www.workforceaustralia.gov.au/
Careers for Carers Dedicated to providing those wanting a career in Aged Care, Disability Care, Community Care, Health Care, Social Care, Allied Care or Child Care sectors, Careers for Carers gives you the best chance of finding your dream job. P: 1300 020 112
E: info@careersforcarers.com.auW: www.careersforcarers.com.au
Ethical jobs Find community jobs, environmental jobs, not-for-profit jobs and social work jobs. W: ethicaljobs.com.au/
Your Career The home of career information. Search industries and occupations to find a career that's right for you and what you can do to get there. W: yourcareer.gov.au/
Job Jumpstart Job Jumpstart offers resources and activities to help you work out what jobs might suit you. They provide practical tips to help you tailor your job search to employers you want to work for. W: jobjumpstart.gov.au/
Aboriginal Employment Strategy AES offers a unique service to support Aboriginal and Torres Strait Islander people into careers, and walks along with them during their employment journey to provide advice, mentoring and other specialist supports.  W: aes.org.au/
Self-Employment Services

The Self-Employment Assistance Program helps people start, develop and grow a small or micro-business through 12 months of free mentoring, workshops, accredited training and financial support. It is a free Australian Government initiative and is funded by the Department of Employment and Workplace Relations.

W: selfemploymentassistanceprogram.com

Financial, Housing, and other essential services

Service Provider Information Contact Details
Carers Queensland Provides access to interest-free loans for the purchase of essential goods and services. P: 1300 747 636
E: carer-program@carersqld.com.au
W: carersqld.com.au/support-services/no-interest-loans
Services Australia Carer payment and Carer allowance services W: servicesaustralia.gov.au/individuals/carers
Services Australia Centrelink Payment and Service Finder W: Centrelink Payment and Service Finder webpage
Carer Gateway If already connected to Carer Gateway, they can get support here to access financial services. P: 1800 422 737
W: carergateway.gov.au
Crisis payment Services Australia can provide one-off crisis payments, that meet set criteria. W: servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment
Homelessness Australia Connects to housing/homelessness providers in your state. W: homelessnessaustralia.org.au
Ask Izzy Search engine for more than 370,000 local support services. W: askizzy.org.au
Lifeline Service Finder A directory of free or low-cost health and community services available in Australia. W: lifeline.org.au/get-help/service-finder
Lifeline Tool Kits and Fact Sheets A range of free toolkits to provide you with information and assistance during challenging times. W: lifeline.org.au/resources/toolkit-downloads
My Community Directory Find community services and events. W: mycommunitydirectory.com.au
Mission Australia Delivers homelessness crisis and prevention services, provides social and affordable housing, assists struggling families and children, addresses mental health issues, fights substance dependencies, supports people with disability and much more. W: missionaustralia.com.au
The Salvation Army Assists with alcohol and other drug services, financial assistance, family and domestic violence, housing, employment, homelessness support services, learn to drive and youth services. W: salvationarmy.org.au
UnitingCare Australia Provides counselling and wellbeing, family support and homelessness. W: unitingcare.org.au
Australian Neighbourhood Houses and Centres Association Represents over 1000 neighbourhood and community houses across Australia. W: anhca.org

Carers Queensland Carer Services

Service Information Contact Details
NDIS Local Area Coordination Program We help people understand and access the NDIS and connect them to local services.

If you are not eligible for the NDIS, Carers Queensland can support you to link with services, supports and activities happening in your community.

P: 1300 999 636
E: cq.enquiries@ndis.gov.au
W: carersqld.com.au/ndis
Carer Program We offer a range of free services to assist you in your caring role and provide opportunities to connect with carers in your community. This includes:

  • Carer Health & Wellbeing – range of free activities and events to connect with other carers and focus on self-care.
  • No Interest Loans Scheme (NILS) – interest free loans to purchase essential goods and services.
  • Guardianship and Advocacy Program – assistance to navigate the Queensland Civil and Administrative Tribunal system.
  • It’s All About Me (IAAM) – free wellbeing program for young carers living in the Capricorn region.
P: 1300 747 636
E: carerprogram@carersqld.com.au
W: carersqld.com.au/carer-program

External Carer Services

Service Provider Information Contact Details
Carer Gateway Carer Gateway is a national service that helps carers. If you care for a family member or friend, then Carer Gateway could help you. Carers need to call to register with Carer Gateway before accessing services. P: 1800 422 737
W: carergateway.gov.au
Emergency respite is available 24/7 by calling 1800 422 737.
My Time My time is a place where you can unwind, and share ideas and experiences with others who understand. W: mytime.net.au
Dementia Australia Dementia Australia provides high-quality services and support to meet family and carer needs. We recognise, promote and value carers and care relationships, and recognise the different needs of people in care relationships. P: 1800 100 500

W: dementia.org.au/support/family-and-carers

E: Enquiry form

Queensland Carer Service Directory List of registered carer support organisations in Queensland. W: qld.gov.au/community/support-for-carers/support-groups-for-carers
South Australia Carer Service Directory List of  registered carer support organisations in South Australia. W: sa.gov.au/topics/care-and-support/carers/respite-for-carers
Tasmania Carer Services Carers Tasmania is the main service provider for carer support services. P:

W: carerstas.org/

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