Terms and Conditions Overview

Your Caring Way is an initiative of Carers Queensland Ltd.

Carers Queensland Ltd. (ABN 20 061 257 725 / ACN 618 755 490) publishes a website, social media and other electronic communications (ie. e-bulletin and media releases) to provide information to unpaid carers, professionals who support them, the funding bodies and other organisations and individuals who support caring families and the general public.

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, that the website or the information, programs and services contained on the website are error, virus, or bug-free or complete, accurate, reliable, available and suitable for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Carers Queensland Ltd. takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

By using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you should not use this website.

Privacy Policy

We collect personal information about you to provide services to you, to communicate with you about our services, to improve our services, and to comply with our legal and reporting obligations. If you choose not to provide your personal information, we may be unable to provide our services to you.

We may disclose your personal information to third parties who assist us in providing our services, to other third parties required by law, or to anyone to whom you authorise us to disclose it to. If you provide consent to disclose and later change your mind, please advise us as soon as possible. If at any time you provide personal information about another person, you should ensure that you are authorised to do so and you agree to inform that person.

Our funding bodies require us to provide them with statistical data. Any statistical data provided to them is de-identified. We do not disclose your personal information to overseas recipients.

Our privacy policy contains details of how you can seek to access, or correct, personal information we hold about you. It also contains information about how you can complain about a breach of the Australian Privacy Principles by us and how we will deal with your complaint.

Consent to research

Funding agencies and third parties (such as universities) are interested in commissioning future research to better understand client needs and find opportunities to improve service delivery. By agreeing to the terms and conditions of the program you are providing initial consent to research to be contacted. Please note you can withdraw your consent at anytime during your participation in the program.


Copyright subsists in material published via our electronic media. This includes text, images, software and code, logos, icons and multimedia files. All forms of electronic media are either owned by Carers Queensland or by third parties who have granted us license to use their intellectual property.

Use of copyrighted material

Carers Queensland encourages the sharing of information in the public domain.

Copyrighted material published via our electronic media may be reproduced or forwarded to other parties in the following instances –

  • In whole or in part
  • For non commercial purposes only
  • With no alteration to content or formatting

Carers Queensland and any third party owner who has granted us licence to use their intellectual property must be acknowledged on any reproduction of copyrighted material.

Restrictions on use

Copyrighted material via our electronic media is not to be altered, reformatted, republished in electronic of print form or used for commercial purposes without first seeking written permission from Carers Queensland.

Subscription Terms and Conditions

By subscribing to our electronic newsletter, or adding your email to our subscription lists, you agree to receive emails from us. The purpose of our newsletters is to keep you informed about our latest news, programs, services, events, and other company updates. You may unsubscribe at any time by clicking on the “unsubscribe” link provided in each email or by contacting us via email.

Our current subscription lists include:

– Corporate (general Carers Queensland information)

– Carer Program

– NDIS LAC Program

– Registered Training

– Your Caring Way

We respect your privacy and will not share, sell, or disclose your personal information with any third party without your consent. Your email address and any other personal information provided will be securely stored in compliance with our privacy policy.

Please note that subscribing to our newsletter is completely voluntary and not required to register with any of our products or services. By subscribing, you acknowledge that you are at least 18 years old or have parental consent to subscribe.

We reserve the right to modify or terminate our newsletter services at any time without prior notice. We also reserve the right to modify these terms and conditions at any time; you should review them periodically to stay informed.

If you have any questions or concerns about our electronic newsletter subscription terms and conditions, please contact us via email at marketing@carersqld.com.au

Advertising and Promotions

From time to time, Carers Queensland will advertise or promote goods or services through our media channels including, but not limited to:

  • TOGETHER magazine;
  • Regional newsletters;
  • Social media e.g. Facebook, Twitter, LinkedIn and YouTube;
  • Support groups.

Carers Queensland considers every request for paid and unpaid promotion or advertising based on the following guidelines. Every request is considered individually on its own merits.

Product or service to be advertised must be:

  • relevant to our audience (carers and people who work with carers);
  • of good quality and value;
  • readily accessible; and
  • timely.

Carers Queensland’s audience is diverse in age, ethnicity, socioeconomic background, occupation, religion, etc. Any good or service to be advertised/promoted must not be:

  • offensive to a significant proportion of our community;
  • incite hatred, discrimination or violence;
  • pornographic or illegal;
  • tobacco, alcohol, or other drugs;
  • isolating or alienating to a significant proportion of our community.

We also refer to right to defer, bump, or refuse advertising if there is too much existing content or conflicting content themes.

An acceptance of advertising/promotion does not equate to an endorsement of the product or service unless specifically requested, considered and agreed to by both parties in writing.

If you have any questions, or want more information, please contact marketing@carersqld.asn.au.

Electronic Signatures

Carers Queensland may require clients to complete digital documentation relative to the service they're receiving.

In the absence of a digital signature, a typed signature is recognised as acceptance of the documentation and/or agreement the client is entering into.


Requests and questions concerning reproduction and intellectual property rights should be addressed in writing to:

General Manager, Corporate
Carers Queensland
PO Box 179
Holland Park QLD 4121

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