Carers Queensland Privacy Policy

Your Caring Way is an initiative of Carers Queensland Ltd.

Carers Queensland recognises the importance of privacy, security and confidentiality of information held about its clients, staff, volunteers, business partners and other individuals.

We collect personal information that is reasonably necessary for us to carry out our activities i.e. to provide services to you, to communicate with you about our services, to improve our services, and to comply with our legal and reporting obligations. Our funding bodies require us to provide them with statistical data. Any statistical data provided to them is de-identified. We do not disclose your personal information to overseas recipients.

For more information, please download the full policy – 8.10.03a Privacy and Consent Policy

In summary

This policy outlines a framework for Carers Queensland to manage the information provided to Carers Queensland by individuals in accordance with the 13 Australian Privacy Principles from Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988.

Carers Queensland is committed to managing personal information in an open and transparent way, protecting individuals’ rights to privacy. Personal information about clients, former clients, care recipients, staff and volunteers is considered confidential and subject to privacy restrictions under current federal and state legislation.

Carers Queensland will ensure that:

  1. it meets its legal and ethical obligations as an employer and service provider in relation to protecting the privacy of individuals through its systems, practices and procedures.
  2. individuals are provided with information about their rights regarding privacy, including their right to access and correct their information, lodge a privacy complaint and have that complaint dealt with fairly and promptly.
  3. individuals are provided with privacy when they are being interviewed or discussing matters of a personal or sensitive nature.
  4. all staff, board members, consultants, contractors, students and volunteers understand what is required in meeting privacy obligations.

All Carers Queensland Board Directors, staff, volunteers and contractors are responsible for observing privacy and confidentiality requirements in accordance with the Australian Privacy
Principles (APP).

Personal information will not be collected by any person who is known to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age of 18 may only provide personal information with the involvement and consent of a parent or legal guardian.

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